REPORTS TO: Chief Technology Officer
OBJECTIVES OF THE JOB

• Accountable for service reliability, operational efficiency, and vendor performance across all outsourced network services.
• Manage all outsourced network service providers, ensuring optimal performance, contract compliance, and continuous improvement.
• Develop performance dashboards and provide executive updates on service quality, vendor performance, and operational risks.
• Lead, develop, and motivate a high-performing team committed to service excellence.
• Drive cost optimization while ensuring excellent service delivery outcomes.
• Oversee incident, problem, and change management processes to maintain high network availability and service quality.
• Ensure timely resolution of customer network issues through effective coordination of operations teams and service partners.

QUALIFICATION
• Bachelor’s Degree in Telecommunications, Electrical/Electronic Engineering, IT, or related field.
• A Master’s Degree will be an added advantage.

EXPERIENCE
• Minimum 8 years of experience in telecommunications network operations, service management,
• Minimum 5 years in a senior leadership or management role.
• Proven experience managing network operations, vendors, and operational budgets.

LEGAL CERTIFICATION / PROFESSIONAL MEMBERSHIP
• ERB Compliant

Kindly state the position that you are applying for as the subject. If you fit the bill, kindly send your application, latest CV, and certified copies of certificates and identity document (OMANG) to recruitment@btc.btc.bw