Analyst, Channels – BOTSWANA SAVINGS BANK

Core Accountabilities and Responsibilities

1. Data-Driven Insights: Provide data-driven insights to support decision-making and optimize digital channel performance.
2. Performance Tracking: Monitor and report on channel performance metrics, identifying trends and opportunities for improvement.
3. Customer Experience Enhancement: Analyze customer feedback to identify and implement enhancements to digital channels.
4. Market Analysis: Conduct research to benchmark the bank’s digital offerings against industry standards and competitors.
5. Defect Management: Identify and resolve defects in digital channels to ensure seamless customer experiences.
6. Customer Query Resolution: Work collaboratively with customer service teams to resolve channel-related queries efficiently.

Qualifications:           Bachelor’s Degree in Data Analytics, Business Administration, Information Technology, or a related field.

Experience:              Experience in data analysis or business intelligence within the financial services industry.

Proficiency in data analysis tools and software (e.g., Excel, Power BI, Tableau).

Strong Analytical Skills to interpret data, identify trends, and develop actionable insights.

Excellent Communication Skills to present findings and collaborate with cross-functional teams.

Attention to Detail in analyzing data and identifying discrepancies or opportunities.

Competencies:         Technical proficiency

Analytical Mindset

Problem solving skills Communication Skills

Team Collaboration