Core Accountabilities and Responsibilities
1. Process Documentation & Standardization
- Develop and maintain comprehensive process documentation across all operations units to establish institutional process memory.
- Identify process inefficiencies and recommend optimization strategies.
- Collaborate with cross-functional teams to ensure process alignment, consistency, and adherence to bank-wide standards.
2. Continuous Improvement & Automation
- Identify opportunities for automation across business units and operational functions.
- Lead the assessment, design, and delivery of automation projects utilizing tools such as RPA, Power Automate etc
- Monitor implemented solutions to ensure stability, accuracy, and scalability.
3. Project Implementation & Change Management
- Manage and oversee timely execution of process improvement projects.
- Work closely with stakeholders to define project goals, timelines, and key deliverables.
- Ensure implemented changes enhance service quality, operational efficiency, and reduce cost.
4. Core Systems Optimization
- Evaluate existing core banking system utilization to identify gaps between available functionality and current usage.
- Collaborate with IT and vendors to unlock underutilized system capabilities, improving system ROI.
- Provide training and support to users on optimized system functionalities.
5. Performance Monitoring & Reporting
- Define, track, and report key performance indicators (KPIs) related to operational efficiency, cost savings, and project outcomes.
- Analyse performance data and provide actionable insights to management for informed decision-making.
6. Collaboration & Stakeholder Engagement
- Work closely with operations, IT, business units, vendors, and external partners to ensure smooth implementation of process improvement initiatives.
- Serve as a trusted advisor to management, contributing to strategic discussions on operational excellence.
7. Risk Management & Compliance
- Ensure that process improvement initiatives comply with regulatory requirements and internal policies.
- Identify and mitigate potential risks associated with process changes and system automation.
Education: Bachelor’s degree in information technology, Industrial Engineering or related field.
Professional certifications in Lean Six Sigma, Process Improvement, Automation, or Project Management are an added advantage.
Experience: 3-5 years experience in process improvement, operations management, business analysis, or automation within the banking or financial services industry.
Proven experience in identifying, designing, and implementing process improvement and automation solutions.
Experience with banking core systems is highly desirable.
Competencies: Operational excellence and continuous improvement.
Automation and digital transformation capability.
Strategic thinking and decision-making.
Collaboration and cross-functional teamwork.
Strong project management discipline.
Customer-centric approach to service delivery.
Adaptability in a dynamic, fast-changing environment.
Closing date: 11 July 2025