STRATEGIC IMPACT
This role is critical for effective reduction of non-performing loans and recovery of bad debts from written off accounts. Prompt recovery of bad debt and maintaining low level of non-performing loans assists in reducing the Bank’s financial loss.
ADMINISTRATION
- To receive accounts which have been delinquent for 91 days, analyze them, review and determine the client’s ability to pay
- To ensure collection of debts from defaulting customers by issuing final demand letters timeously.
- Contacting defaulters through making regular telephone calls, tracing them through several credit bureau platforms.
- To negotiate repayment schedules by analyzing and recommendation through loan restructuring and arrears capitalization.
- Ability to interpret financial information.
- Comprehensive understanding of NDB Product line.
- Compile all relevant documents necessary for litigation and initiate further collections through referrals of accounts for litigation to external attorneys.
- Facilitate and monitor litigation progress through constant communication with external legal service providers and record every progress by constantly updating the litigation tracking report.
- To liaise with external attorneys and provide assistance to them when needed.
- Ensure that properties which have been placed under judicial attachment are advertised and sold in order to recover money owed to the Bank.
- To ensure collection of weekly issues of Government Gazette
- Attend auction sales, receive auction sale reports from Deputy Sheriffs review them, ensure payment of full sale proceeds (/bid amount) and recommend account for closure where debt has been fully paid.
- To prepare accounts due for write off and prepare write off reports as per Credit Risk Policy.
- To draw up, develop and implement an effective project visit schedule with the endeavor to make field collections and security verifications.
- To negotiate payment proposals with clients and follow the proposals.
- To compose and respond to correspondences from and to clients timeously.
- To ensure and update client’s data in terms of KYC requirements.
- Consulting with clients on a daily basis in order to meet their various needs and attend to their queries.
- To request information from a variety of individuals, private and public agencies to determine assets and secure payments.
- To ensure the effective recordkeeping and backups of all debt recovery documents.
- To initiate payments of external attorneys, Deputy Sheriffs, legal adverts and other service providers.
- To prepare weekly and monthly reports.
- To execute Agricultural Assets in terms of the Agricultural Charges Act (Cap 35:01).
- List All Non performing Accounts in C.R.B and Compuscan and monitor the listing.
- May orient new employees on the unit.
POLICIES AND PROCEDURES
- To adhere to debt recovery policies and procedures.
- To adhere to all organization/ policies and procedures.
- To adhere to High Court Rules
- To adhere to Credit Bureau Standards
CUSTOMER SERVICE
- To communicate effectively with clients in order to ensure the effective recovery of funds as well as attend to client’s queries.
TEAM EFFECTIVENESS
- To contribute and build an environment of teamwork.
QUALIFICATIONS & EXPERIENCE
- Diploma in Banking/Credit administration, Diploma in Debt Management.
- AAT /AIOB is an added advantage
- At least 1-2 years debt recovery experience with a demonstrated track record.
Closing date: September 08, 2023