Customer Liaison Coordinator – OPTIONS BOTSWANA

Purpose

Join our dynamic retail team and make an impact that resonates with customers and drives sales. We are looking for a Customer Liaison Coordinator.

Duties & Responsibilities

• Act as the main liaison between customers and internal departments.
• Effectively resolve products and service issues, including customer complaints, online orders, queries and returns to ensure customer satisfaction.
• Identify recurring customer concerns and suggest improvements to processes or services.
• Foster and maintain robust relationships with customer’s contractors, suppliers and service providers by adhering to service level agreements and contractual obligations.
• Handle customer complaints in a professional manner, aiming to resolve issues promptly and maintain customer trust and satisfaction.

Minimum Requirements & Experience

• A Certificate/Diploma in Public Relations or a related field.
• Proven experience in customer relations, coordination, or administrative roles.
• Problem-solving attitude with attention to detail.
• Ability to multitask, stay organized, and work under pressure.
• Excellent communication and interpersonal skills.
• Previous experience as a Customer Liaison Coordinator or related (added advantage).

Application Guidelines

Candidates who meet the requirements of the above position may forward their cover letter, CV, certified academic records, references and certified copy of ID, to:
📧 recruitment@options.co.bw

Enquiries call: 3170713

Deadline: 24th October 2025