Job Opportunity: Fraud Operations Supervisor
Location: Central Processing Centre, Botswana
Closing Date: 3 May 2025
Overview:
Absa Bank Botswana is seeking a proactive and experienced Fraud Operations Supervisor to lead its Fraud Solutions Team. This role is responsible for ensuring early detection, investigation, and resolution of fraudulent activities while enhancing customer experience. The ideal candidate will possess deep knowledge of fraud trends, strong leadership capabilities, and the ability to drive operational improvements aligned with the bank’s fraud strategy.
Key Responsibilities:
- Lead the Fraud Solutions Team to proactively identify and resolve potential fraud cases across various customer channels.
- Translate fraud strategy into operational plans and execute projects with clear performance metrics.
- Monitor and manage fraud detection tools to ensure accurate and efficient identification of threats.
- Evaluate new fraud trends and contribute to the development of fraud rules and preventative controls.
- Identify customer experience pain points and service gaps, and work with business units to implement corrective actions.
- Ensure accurate and timely fraud-related reporting, including regulatory and operational submissions.
- Conduct quality assurance checks, reconciliation, and continuous analysis to enhance reporting processes.
- Lead demand and capacity planning to ensure adequate team resources for effective fraud monitoring and response.
- Provide coaching and development support to team members to build fraud risk capability.
Requirements and Skills:
- Bachelor’s Degree in Business Management, Economics, Law, or a related discipline from a recognised tertiary institution.
- Higher Diploma in Law, Military Science, or Security (Required).
- Recognised fraud certifications and training.
- Minimum of 3 years’ experience in the financial industry, preferably in risk, compliance, or fraud operations.
- Extensive knowledge of fraud risks, trends, and prevention strategies.
- Familiarity with regulatory frameworks, compliance requirements, and operational controls.
- Strong communication, presentation, and interpersonal skills.
- Experience with fraud detection technologies, user research, and assurance techniques.
- Proven ability to manage cross-functional teams and deliver results in a high-pressure environment.
HOW TO APPLY
Interested candidates should apply through the official Absa Careers portal. Only shortlisted applicants will be contacted