Reservations Manager Botswana

Luxury Travel Management Company is looking for an experienced Reservations Manager to be based in Maun, Botswana.

 

Experience required:

4 – 5 years management or supervisory experience in the hospitality/tourism industry (reservations)

Tourism/Hospitality experience

Knowledge of at least one reservation system preferably Panstrat

In-depth Geographical Knowledge of Botswana and Southern African

Previous management and/or supervisory experience

 

Duties:

Communication with all relevant parties

Be on call for any major emergencies

Constantly re-evaluating internal processes

Continuously striving to ensure good relationships

Assisting consultants in advising clients on all product related queries

Managing all reservations queries and issues

Managing guest relationships and personally always ensuring the highest client service delivery

From time to time be available to meet with international clients, host dinners, site inspection and /or host educational and attend trade shows

Managing the reservation team (2 employees)

Manage staff and lead by example.

Empowerment, training, motivating staff

Ensuring that daily schedule and day sheets are done effectively

Promote teamwork within the internal teams with focus on other reservations teams

Stay connected with all suppliers

Oversee and continuously ensure that the reservations team is trained, informed and kept up to date with the latest product information

Manage team leave schedules and working hour rosters including weekend rosters

Responsible for NPO bookings

Hands on management and checking of VIP files to ensure all quality control measures and smooth operation of the itinerary pre trip and during trip

 

Skills required:

Good understanding of terms and conditions, product knowledge, general knowledge, third party and Product destinations

Understanding of travel industry channels

Excellent computer skills including:

o MS Office applications such as Word, Excel, PowerPoint and Outlook

Problem-solving skills

Negotiation skills

Yielding

Multitasker

Excellent communication skills

Speed Reading and Typing