Finance Jobs
Manager, Collections – Botswana Savings Bank
Location: Gaborone | Closing date: 25 September 2025
Main Purpose of the Job
Responsible for managing the collection of outstanding credit repayments by proactively engaging customers with distressed credit facilities and developing mitigations to protect the bank’s interests and maximise recoveries of accounts receivable, thereby minimising losses.
Key Performance Areas
Responsible for managing the collection of outstanding credit repayments by proactively engaging customers with distressed credit facilities and developing mitigations to protect the bank’s interests and maximise recoveries of accounts receivable, thereby minimising losses.
Key Performance Areas
- Bad Debts
- Aged debtors
- Cost of recovery
- Minimal audit queries
Organisational Relationships
| Department: | Risk | |
| Accountable to: | Director, Risk | |
| Accountable for | Officers, Debt Collections and Supervisor, Debt Collections | |
| Liaises with: | Internally: | Finance, Banking Operations and Internal Audit |
| Externally: | Customers, debt collectors, suppliers, banks, relevant government officials, law enforcement, credit bureaus, etc. | |
Authorities and Dimensions
| Financial: | Responsible for contributing to the department’s budget and monitoring expenditure and making necessary adjustments at unit level to stay within budget. Accountable for providing regular financial reports to Director, Risk, including status of arrears and recovery efforts. |
| Human: | Lead a team of recovery / collections officers ensuring the team has the necessary skills and competencies to perform their roles effectively through provision of ongoing guidance, coaching and training, to enhance their skills and knowledge in collections and recovery processes and build a high-performance team. |
Position Requirements:
| Qualifications: | A bachelor’s degree in finance/ Banking/ Accounting/Business or equivalent financial qualification. A relevant master’s degree and or a Credit Professional Accreditation from any internationally recognized institution would be an added Advantage. |
| Experience: | Strong operational background with eight (8) years’ experience with at least five (5) years in Collections Management, project appraisal/credit assessment or credit management from financial institutions, banking or development finance institutions. An understanding of the legal processes for recovery of bad debts and accounts receivable is essential. |
| Competencies: | Commercial acumen Results orientation Excellent communication & negotiation Impact & influence Procedural awareness Performance Management |
Core Accountabilities and Responsibilities
- Leadership & Team Management
Lead a team of collection/ recovery officers, providing guidance, training and support to build a high-performance team. This includes recruitment of unit employees and managing cross-departmental activities, and onboarding third parties as needed.
- Performance & Portfolio Management
Set performance targets and monitor the team’s progress towards achieving recovery goals and targets. Oversee the credit portfolio, including loans collections, debt recovery, employees exit loans process and ongoing portfolio management. Negotiate and review payment arrangements with clients.
- Risk Identification
Monitor accounts in arrears to identify potential, emerging and horizon risks. Develop and implement robust recovery strategies based on data analysis to identify trends and opportunities for improving recovery rates.
- Reporting & Analysis
Prepare regular reports on the status of arrears and recovery efforts for Director, Risk. Conduct in depth analysis of recovery trends, including aging and performance, and present findings to inform strategic decision making.
- Stakeholder Collaboration
Collaborate with, and support internal and external stakeholders, including legal teams and debt collection agencies, to enhance the Bank’s credit risk exposure. Attend to clients under account management, NPL, litigation, debt recovery and negotiate payment arrangements.
- Legal Liaison & Compliance
Liaise with the Legal Department on arising legal matters, including review of summons, preparation of relevant supporting documents, and cost management. Ensure compliance with relevant financial regulations and the Bank’s policies and procedures.
- Policy Management and Process Supervision
Review and update the Credit Policy, Collection procedures and processes to ensure compliance with regulations. Supervise all manual processes for the department, including loans litigation process and implementation of the collections strategy. Issue corrective instructions to relevant departments as necessary.
- Financial Support & Suspense Account Management
Provide impairments support to Finance Department. Manage accounts related to bad debt recovered suspense, recovery expenses suspense and written off suspense. Contribute to the department’s budget process and manage the budget as appropriate.
- Litigation Support
Depose affidavits in support of litigation matters for files under management. Review and recommend litigation documents. Provide advisory services in terms of legal, regulatory and compliance across the various product types to the debt collection team.
Closing date: 25 September 2025
