Manager, Debt Collections at Botswana Savings Bank

Core Accountabilities and Responsibilities

1. Leadership & Team ManagementLead a team of collection/ recovery officers, providing guidance, training and support to build a high-performance team. This includes recruitment of unit employees and managing cross-departmental activities, and onboarding third parties as needed.
2. Performance & Portfolio ManagementSet performance targets and monitor the team’s progress towards achieving recovery goals and targets. Oversee the credit portfolio, including loans collections, debt recovery, employees exit loans process and ongoing portfolio management. Negotiate and review payment arrangements with clients.
3. Risk IdentificationMonitor accounts in arrears to identify potential, emerging and horizon risks. Develop and implement robust recovery strategies based on data analysis to identify trends and opportunities for improving recovery rates.
4. Reporting & AnalysisPrepare regular reports on the status of arrears and recovery efforts for Director, Risk. Conduct in depth analysis of recovery trends, including aging and performance, and present findings to inform strategic decision making.
5. Stakeholder CollaborationCollaborate with, and support internal and external stakeholders, including legal teams and debt collection agencies, to enhance the Bank’s credit risk exposure. Attend to clients under account management, NPL, litigation, debt recovery and negotiate payment arrangements.
6. Legal Liaison & ComplianceLiaise with the Legal Department on arising legal matters, including review of summons, preparation of relevant supporting documents, and cost management. Ensure compliance with relevant financial regulations and the Bank’s policies and procedures.
7. Policy Management and Process SupervisionReview and update the Credit Policy, Collection procedures and processes to ensure compliance with regulations. Supervise all manual processes for the department, including loans litigation process and implementation of the collections strategy. Issue corrective instructions to relevant departments as necessary.
8.  Financial Support & Suspense Account ManagementProvide impairments support to Finance Department. Manage accounts related to bad debt recovered suspense, recovery expenses suspense and written off suspense. Contribute to the department’s budget process and manage the budget as appropriate.
9. Litigation Support

Depose affidavits in support of litigation matters for files under management. Review and recommend litigation documents. Provide advisory services in terms of legal, regulatory and compliance across the various            product types to the debt collection team.

Qualifications: A bachelor’s degree in finance/ Banking/ Accounting/Business or equivalent financial qualification. A relevant master’s degree and or a Credit Professional Accreditation from any internationally recognized institution would be an added Advantage.

Experience: Strong operational background with eight (8) years’ experience with at least five (5) years in Collections Management, project appraisal/credit assessment or credit management                        from financial institutions, banking or development finance institutions.
An understanding of the legal processes for recovery of bad debts and accounts receivable is essential.

Competencies: Commercial acumen
Results orientation
Excellent communication & negotiation
Impact & influence
Procedural awareness
Performance Management