| Closing Date |
2024/11/08 |
| Reference Number |
MMH241025-3 |
| Job Title |
New Business Administrator |
| Position Type |
Permanent |
| Role Family |
Sales |
| Cluster |
International |
| Remote Opportunity |
None of the time |
| Location – Country |
Botswana |
| Location – Town / City |
Gaborone |
| Introduction |
Metropolitan Health Botswana is looking for an innovative and energetic individual to fill the position of New Business Administrator. |
| Disclaimer |
As an applicant, please verify the legitimacy of this job advert on our company career page. |
| Role Purpose |
Reporting to the New Business Team Leader, the incumbent will be responsible for capturing new business data and updating existing member records to ensure data integrity, availability and easy retrieval. |
| Requirements |
- Degree in Business Administration, Insurance, Healthcare Administration, or a related field is preferred.
- At least two (2) years post qualification experience in administration, customer service, or a similar role within the insurance or healthcare industry is beneficial.
|
| Duties & Responsibilities |
- Receive and review member applications, ensuring all required information and documentation are provided.
- Capture member information into the system accurately and promptly.
- Prepare and issue membership documents and cards to members.
- Maintain accurate and up-to-date records of all new business applications, approvals, and policy issuances.
- Ensure that all new business processes adhere to company policies, industry regulations, and legal requirements.
- Update membership amendments to ensure timeous updates and data accuracy for existing clients.
- Handle escalations and complaints related to the new business process, ensuring a positive resolution.
- Generate regular reports on new business activities, including application volumes, approval rates, and processing times.
- Participate in process improvement initiatives to enhance the efficiency and effectiveness of the new business function.
|
| Competencies |
- High attention to detail and accuracy
- Proficiency in Microsoft Office Suite
- Strong organizational and time management skills
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong customer service ethos
- Results driven
- Compliance with procedures and deadlines
- Uphold the highest standards of integrity and ethics in handling sensitive member information
- Ensure client satisfaction through active management of client satisfaction index
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