Job Title: Sales and Service Consultant
Location: Gaborone
Employment Type: Full-Time
Closing Date: January 30, 2025
Job Requisition ID: R27068
Job Overview
We are seeking a dedicated and customer-focused Sales and Service Consultant to join our team in Gaborone. The ideal candidate will play a key role in delivering exceptional customer service, offering tailored product solutions, and promoting the use of digital and self-service channels. This position aligns with our brand promise, “How can we help you?” and focuses on creating positive, ethical, and impactful customer interactions.
Key Responsibilities
-Provide an outstanding customer experience by addressing customer needs, expectations, and concerns with sensitivity and professionalism.
-Offer relevant product solutions and direct customers to the correct channels (eChannels and self-service options).
-Uphold ethical conduct and adhere to the Treating Customers Fairly (TCF) principles in all interactions.
-Identify customer needs and proactively sell or cross-sell products to meet those needs.
-Maximize opportunities for channel optimization and encourage customers to migrate to digital and self-service platforms.
-Support cost containment and reduction initiatives through efficient service delivery.
-Consistently comply with internal policies, procedures, and risk management guidelines.
-Complete transactions efficiently and provide a high level of customer satisfaction.
Requirements
- Experience: Prior experience in sales, customer service, or a related field is preferred.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to identify customer needs and offer appropriate solutions.
- Proficiency in digital tools and eChannels is an advantage.
- Attributes:
- Ethical and professional behavior.
- A customer-centric mindset.
- Willingness to learn and adapt in a dynamic environment.
- Education: A relevant qualification in business, sales, or a related field will be advantageous.
Additional Information
-All applications must be submitted before January 30, 2025. Late applications will not be accepted.
-This position supports the FirstRand Group’s Employment Equity plan.
-Candidates with disabilities are encouraged to apply and can voluntarily disclose their disability status, which will remain confidential unless disclosure is required by law.