ROLE RESPONSIBILITIES
Clients
- Ensure that Business banking team thoroughly understand the different Business Banking products, processes and procedures to set client expectations.
- Manage incoming business, by nurturing client relationship through regular contact aimed at cross selling and onboarding new clients.
- Consistently engage with clients across the Business Banking portfolio for intelligence gathering to improve processes, product offerings and customer experience.
- Collaborate seamlessly with internal business partners to ensure the timely completion of processes that serve Business Banking clients.
- Interact with customers to ensure that customers documentation and KYC is consistently up to date.
- Train staff on Business Banking products through presentations of newly launched Business Banking products to have staff equipped to serve Business Banking clients.
Data
- Consistently monitor sectors that Business Banking clients operate in
- To be informed about external factors that may influence customers credit risk.
- Ensure that all legislative requirements such as KYC are enforced within the Business Banking portfolio.
- Gather customer feedback on Business Banking offerings and process for continuous improvement.
- Monitor the performance of all Business Banking offerings and how they contribute to revenue.
Financial Management
- Draw up yearly and quarterly targets for the Business Banking portfolio.
- Liase with the collections department to recover all the revenues when necessary.
- Create operational (opex) budget in alignment with operational delivery plans, monitor effectiveness and report on variances.
- Ideate and implement on revenue growth strategies so as to ensure that the set out revenue targets are met.
- Keep in touch with the current trends concerning Business banking products and processes to maintain relevance and competitive edge.
Risk Management
- Ensure that customers on boarded are credit worthy customers.
- Work hand in hand with the legal department and compliance department to ensure that the Business banking division complies with regulation.
- Regularly update the Business unit Risk register with all risks emanating from the launch of new products as well as those from the customer feedback.
- Ensuring timely closing of all audit findings (internal, external and Regulator audits)
People Management
- Be an exemplary leader to the Business Banking division and staff at large.
- Identify skilled personnel in the Business Banking division and maximise on their skills to improve customer experience and overall Business banking Processes.
- Oversee the acquisition and development of critical resources that must be onboarded to drive products and service delivery.
- Propose and motivate for roles that improve the Business outcomes of the Business Banking Division.
- Regularly visit/engage branch managers branch staff to educate/train them on business banking products, customer expectations and business referral avenues.
QUALIFICATIONS & EXPERIENCE
Qualifications
- A Bachelor’s Degree in Finance, Banking ,Business or related field plus a post graduate qualification.
- Long Term COP and Short Term COP.
Experience
- 10 years experience in a financial institution, 5 of which should have been at middle management level.
- At least 3 Years experience in a business/corporate banking leadership role with responsibility over clients, relationship managers, balance sheet and income statement.
- Experience in customer service, query resolution environment, of which 1 – 2 years at junior management level.
- Experience in developing and driving business/corporate banking products initiatives from ideation, initiation, planning to post roll out management.
Knowledge and Skills
- Commercial and relevant market awareness.
- Leadership skills.
- Ability to delegate.
- Training skills.
- Good communication and interpersonal skills.
- People effectiveness.
- Teamwork.
- Results focused.
- Planning.
- Innovation.
- Process improvement.
- Market research.
- Research and development.
Closing date: 19 January 2025