Tellers x3 at Botswana Savings Bank

Core Accountabilities and Responsibilities

1. Count drawer cash at the beginning and end of shift and perform reconciliation to ensure cash amounts balance.
2. Receive deposits or payments (e.g. cash, check, card transactions etc.) from customers in accordance with organisational procedures.
3. Process withdrawals for customers in accordance with laid out processes and procedures.
4. Cash checks for customers in accordance with laid out processes and procedures.
5. Answer account related questions for customers.
6. Prepare specialised types of funds for customers (e.g. savings bonds, traveller’s checks, money order’s etc.).
7. Conduct foreign currency transactions.
8. Place customer orders for cards and checks.
9. Record all transactions as per organisation policy and procedure.
10. Sell and promote organisational products and services in accordance with organisational guidelines and processes.
11. Maintain sufficient counter stock items and office requisites to ensure an efficient and reliable service to the public.
12. Account for all cash deposited and withdrawn and ensure that they accurately reflect on the appropriate bank statements and accounts on a daily basis.
13. Maintain customer confidence and ensure that customer information remains confidential.
14. Comply with bank operations and security procedures by participating in dual-control functions; maintain customer traffic surveys, audit other tellers’ currency, and assist with certification of proof.

 UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY MANAGER, BRANCH

Competencies:

• Accountability
• Customer service
• Basic accounting
• Computer literacy
• Communication and interpersonal skills
• Professional and courteous

Qualifications:

• Diploma or equivalent
• Diploma in Sales, Accounting or Business studies would be an added advantage

Experience:

• Experience in a customer facing role would be an added advantage