Underwriting and Claims Officer – BOTSWANAPOST

BotswanaPost through its subsidiary PosoInsure seeks to deliver sustainable innovative business growth through people excellence and a commitment to provide exceptional customer experience, whilst continuously building a high performance and peoplecentred company that is fit to serve and fit to grow. The company through its subsidiary Poso Insure invites suitably qualified, innovative, results-oriented, resilient and self-driven individuals to apply for the position below;

UNDERWRITING AND CLAIMS OFFICER – POSO INSURANCE – PI 6/1/1 Vol.1 (1)

JOB SUMMARY
The Insurance Underwriting & Claims Officer will oversee and manage the claims and underwriting process. The individual will also collaborate with Insurers and Business Development team to provide technical underwriting support and adhering to underwriting standards. This role demands strong analytical skills and a solid understanding of insurance principles.
The position directly reports to the Principal Officer and is tenable in Gaborone-Commerce Park.

POSITION REQUIREMENTS

Key Responsibilities;
• Receives and registers incoming claims.
• Liaises with Underwriters for timely, accurate, and fair processing of claims according to policy terms and conditions.
• Provides policy wording interpretation and audits claim processes for adherence to terms and conditions.
• Gathers and analyses client risk information to align with risk management standards and underwriting guidelines.
• Negotiates underwriting terms, premiums and policy conditions with Underwriters.
• Advises clients on underwriting decisions based on risk criteria, policy guidelines and claims history.
• Ensures all claims and underwriting activities comply with regulatory and company standards.
• Maintains and manages close relationships with multiple Underwriters and client portfolios.
• Analyses claims data and trends to identify areas for process improvements, cost savings and efficiency gains
• Drives continuous improvement initiatives and implements best practices for claims processing and underwriting evaluations.

QUALIFICATIONS;
• Bachelor’s degree in Insurance, Business Administration, Finance, or a related field
• Certificate in Long-Term and Short-Term Insurance

EXPERIENCE;
• A minimum of five (5) years’ working experience within the Insurance industry with three (3) years’ experience in an underwriting management and claims handling (both long and short-term).

COMPETENCIES;
• Results oriented and self-driven with a proven performance track record
• Comprehensive knowledge of General insurance products
• Good planning, organization and reporting skills with the ability to deliver effectively under strict deadlines.
• Excellent communication, presentation and customer service skills
• Problem-Solving & Negotiation Skills
• Influencing & Strategic Thinking

BENEFITS;
BotswanaPost offers attractive salaries and benefit packages that are commensurate with qualifications and experience.

APPLICATION INSTRUCTIONS;
Only candidates who meet the above requirements need to apply by enclosing an application letter, detailed curriculum vitae, copies
of certified certificates and Omang/ID to:
Chief Human Capital Officer
BotswanaPost
P.O. Box 100
Gaborone
OR email a complete application to: recruitment@botswanapost.co.bw

All applications must be submitted on or before 8th August 2025.

NOTE: Please note that we only contact shortlisted candidates.