Marketing Officer at MAUN WATERFRONT GUESTHOUSE – Apply by 11 Sept 2026
Vacancy: Marketing Officer
Maun Waterfront Guesthouse | Maun, Botswana
Maun Waterfront Guesthouse is seeking a dynamic, creative and customer-focused Marketing Officer to drive our marketing, business development and guest-relations activities. The successful candidate will help grow bookings and revenue while promoting our commitment to comfort, style, exceptional service and attention to detail.
The Ideal Candidate
We are looking for a relationship builder and business developer who can turn marketing opportunities into bookings, develop strong industry partnerships and represent the Maun Waterfront Guesthouse brand with professionalism and enthusiasm.
Key Responsibilities
- Develop and implement marketing initiatives that increase brand visibility, occupancy, bookings and revenue.
- Identify and develop local, regional and international business opportunities.
- Build and maintain strong relationships with Destination Management Companies (DMCs), travel agents, tour operators, corporates and tourism stakeholders.
- Manage and grow the guesthouse’s presence across Facebook, Instagram, TikTok and other relevant digital platforms.
- Create engaging content showcasing accommodation, facilities, hospitality and the overall guest experience.
- Respond promptly and professionally to customer enquiries via telephone, email and social media, converting leads into bookings where appropriate.
- Build customer relationships that encourage repeat business, referrals and positive reviews.
- Conduct market and competitor research and provide insights to management.
- Coordinate promotional campaigns, packages, tourism exhibitions, networking and business-development activities.
- Monitor customer feedback and recommend initiatives that enhance the guest experience.
- Maintain accurate records of enquiries, leads, bookings and marketing activities and prepare regular reports.
Minimum Requirements
- Diploma or Degree in Marketing, Business Administration, Hospitality Management, Communications or a related field.
- 2–3 years’ relevant experience in marketing, sales, customer service, hospitality or tourism.
- Proven experience in digital marketing and social media management.
- Strong customer service, relationship-management and business-development skills.
- Excellent written and verbal communication skills.
- Strong sales, interpersonal and networking abilities.
- Good computer literacy and proficiency in Microsoft Office.
- Ability to work independently, meet targets and manage multiple priorities.
Added Advantage
- Working knowledge of mobile safari management.
- Established stakeholder relationships with DMCs, travel agents and tour operators.
- Knowledge of the self-drive and overlander tourism market.
- Experience within Botswana’s hospitality or tourism sector.
- Understanding of local, regional and international tourism markets.
Customer Service & Core Competencies
- Exceptional customer service and guest relations.
- Customer relationship management and service recovery.
- Marketing and business development.
- Digital and social media marketing.
- Sales, lead generation and conversion.
- Market research, reporting and analysis.
- Communication, negotiation and interpersonal skills.
- Creativity, problem solving, planning and organization.
- Professionalism, integrity and attention to detail.
What We Are Looking For
The successful candidate must have a genuine passion for hospitality, tourism, marketing and delivering exceptional customer experiences, with the confidence to engage local and international travellers and build productive relationships across the tourism value chain.
How to Apply
Interested candidates who meet the requirements are invited to submit their applications, updated CV and copies of relevant qualifications to Fatherm@maunwaterfront.com
Closing Date: 11 September 2026
Only shortlisted candidates will be contacted.
MAUN WATERFRONT GUESTHOUSE
Experience comfort, style and true Botswana hospitality.
