Mokolodi Nature Reserve is seeking a dedicated Reservations Officer to manage bookings, provide excellent guest service, and handle financial administration.
Mokolodi Nature Reserve is seeking a dedicated and customer-focused Reservations Officer to join our team. The successful candidate will be responsible for managing reservations, ensuring excellent guest service, maintaining accurate booking records, and supporting financial administration related to reservations.
OPEN POSITION: Reservations Officer
KEY RESPONSIBILITIES
- Manage accommodation, tour and activity bookings
- Respond professionally to guest enquiries via telephone, email and other channels
- Provide accurate information on rates, packages, facilities and services
- Prepare confirmations, invoices and receipts and maintain accurate booking records
- Process payments and assist with reservation-related financial record keeping
- Coordinate with operations and hospitality teams to ensure seamless guest experiences
MINIMUM REQUIREMENTS
- Diploma in Tourism Management or a related field
- Certificate in Bookkeeping
- 2-5 years’ relevant experience in reservations, hospitality, tourism or customer service
- Proficiency in Microsoft Office applications
- Strong numerical, administrative and organisational skills
- Excellent communication, customer service and attention to detail
HOW TO APPLY
Submit: Application letter, updated CV and certified copies of qualifications
Email: vacancy@mokolodi.co.bw
Location: Mokolodi Nature Reserve
Employment Type: Full Time
Closing Date: 31 August 2026
