VACANCY: INFORMATION TECHNOLOGY SPECIALIST (FIXED-TERM CONTRACT)
BACKGROUND
The Botswana Institute of Chartered Accountants (BICA) is pleased to announce an exciting career opportunity for a dynamic, results oriented, and self driven professional. We invite applications from suitably qualified and experienced candidates for the position of Information Technology Specialist on a 12-month fixed-term contract.
MAIN PURPOSE OF THE JOB
The Information Technology Specialist will strengthen the IT Department’s capacity to deliver BICA’s Digitalization Roadmap and to maintain a well-governed, secure, and reliable IT environment. Reporting to the Head of IT and working with IT colleagues, the incumbent will deliver priority digital initiatives and support their adoption, improve and automate business processes, and contribute to the effective day-to-day operation of the Institute’s IT services. The role ensures that BICA’s members and students receive efficient services and that member and student data is protected.
KEY RESPONSIBILITIES
- Coordinate and progress priority Digitalization Roadmap initiatives, maintaining delivery schedules, tracking dependencies and risks, and reporting progress to the Head of IT.
- Support planning, service-provider coordination, user acceptance testing, and go-live for priority systems and initiatives on the roadmap.
- Review, streamline, and automate priority manual business processes using appropriate tools (such as the Microsoft Power Platform and AI), targeting measurable efficiency gains.
- Develop management reporting and dashboards that support operational and executive decision-making.
- Plan and deliver user training, communication, and adoption support for new and upgraded systems, monitoring adoption and resolving barriers to realise the intended benefits.
- Draft and maintain ICT policies, standards, and procedures under the IT Governance Framework, and support benefits tracking and project stage-gate documentation.
- Contribute to day-to-day IT operations and provide informed advice across a broad range of IT matters, in collaboration with IT colleagues.
- Support information security and data protection in line with the Cybersecurity Framework and the Botswana Data Protection Act, including coordinating security-awareness training and maintaining asset and cloud registers.
- Support the responsible adoption of AI-enabled tools (e.g. Microsoft Copilot) in line with the AI Use Policy, and share knowledge and good practice that build the wider IT team’s capability.
ACADEMIC QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field.
- Minimum of 7 years’ relevant professional experience in IT delivery, digital transformation, business process improvement, systems implementation, or IT operations.
- Broad, practical knowledge of IT operations (infrastructure, systems, user support, security, and governance) sufficient to advise and contribute across a range of IT matters.
- Demonstrable track record of delivering measurable process, automation, or adoption outcomes (a portfolio or work examples will be required).
- Advantageous: project management (PRINCE2, PMP, or Agile) and change-management (e.g. Prosci / ADKAR) credentials; Microsoft Power Platform, Power BI, Microsoft 365, or Sage experience, SQL and database fundamentals, familiarity with COBIT 2019, ISO 27001 and the Botswana Data Protection Act, and experience in a professional-body, membership, or regulated environment.
KEY COMPETENCIES
- Business process improvement and automation
- IT project and delivery coordination
- Change management and digital adoption
- Management reporting and data literacy (including Power BI)
- Delivery focus and accountability
- Analytical and problem-solving skills
- Communication, training, and documentation
- Stakeholder engagement and collaborative teamwork
- Integrity
REMUNERATION
A competitive package will be available for the right candidate dependent upon experience and qualification.
HOW TO APPLY
Interested candidates should submit their applications consisting of a cover letter, Curriculum Vitae (CV), certified copies of both academic and professional certificates, a portfolio or work examples, and three referees to recruitment@bica.org.bw or
The Chief Executive Officer
Botswana Institute of Chartered Accountants
Private Bag 0021
Gaborone
Botswana
Closing date for submission is the 8th November 2026
